Industry Supplier

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Industry Supplier Accreditation Program

The Industry Supplier Accreditation Program (SAP) is designed to develop leadership and professionalism within the caravanning and camping industry. It identifies those who participate as industry businesses committed to the best practices in business management, operational policy and procedures, sales and customer service.

Why we do it

  • To provide an industry “cradle to grave” philosophy, giving consumers confidence in the industry by identifying an Accreditation Key throughout their RV journey;
  • To give consumers and industry businesses greater confidence and better outcomes by ensuring suppliers have better business practices;
  • To better de-risk industry businesses by identifying business process gaps.

Why become accredited?

  • Provide consumers and industry businesses with added confidence in your business through participation in a nationally recognised accreditation program;
  • Independent annual analysis of your business’ practices against criteria (checklist) that promotes best practice;
  • De-risk your business through identification of process gaps;
  • Gain insights for improving productivity and profitability through good management of your staff, facilities and customer interactions;
  • Gain competitive advantages through selected marketing campaigns and recognition by the industry as a reliable, and professional operation.

How the program works

The SAP has the following characteristics:

  • A single-level program, based on self-assessment and supplemented by an onsite assessment from an independent assessor within a three-year period;
  • Subject to an annual renewal;
  • Self-funded by the caravan industry;
  • Managed by the industry at national level (or under sub-licence through a relevant state caravanning association);
  • At an absolute minimum, each member of the program incorporates and adheres to the national standards established by Caravan Industry Association of Australia, which issues the Accreditation Key logo;
  • Consistent with the principle of continuous improvement, the national program will be reviewed regularly.

Requirements

The SAP requires businesses to:

1.Register

Initially complete an online registration making declarations as to suitability to be accredited and agreeing that they meet set criteria.

2. Evidence

Provide evidence that the business meets the minimum requirements of the accreditation program relating to the program’s criteria.

3. Independent Assessment

Do a self-declaration, which is supplemented by an onsite assessment by an independent assessor within each three-year period.

4. Ongoing Development

Commit to participate in any agreed future personal development course as requested (on an annual basis and before renewal).

5. Payment

Pay an annual accreditation fee.

Costs

The cost of the SAP is made up of an initial fee and an ongoing annual fee:

Initial Fee: $2,400 + GST; OR

  • $1,200 + GST if a full State Association Member OR a Contributor to the National Marketing & Advocacy Fund.
  • $600 + GST if a full State Association Member AND a Contributor to National Marketing & Advocacy Fund.

Annual Fee: $2,400 + GST; OR

  • $1,200 + GST if a full State Association Member OR a Contributor to the National Marketing & Advocacy Fund.
  • $600 + GST if a full State Association Member AND a Contributor to the National Marketing & Advocacy Fund.

Accredited industry suppliers will be presented with an Accreditation Key logo that can be displayed with pride. This symbol signifies your commitment to quality in business management and customer service.

Check out the Industry Supplier Accreditation Program flyer: