Caravan Industry Supplier Accreditation Program
The Industry Supplier Accreditation Program (SAP) is designed to develop leadership and professionalism within the caravanning and camping industry. It identifies those who participate as industry businesses committed to the best practices in business management, operational policy and procedures, sales and customer service.
Why we do it
- To provide an industry “cradle to grave” philosophy, giving consumers confidence in the industry by identifying an Accreditation Key throughout their RV journey;
- To give consumers and industry businesses greater confidence and better outcomes by ensuring suppliers have better business practices;
- To better de-risk industry businesses by identifying business process gaps.
Why become accredited?
- Provide consumers and industry businesses with added confidence in your business through participation in a nationally recognised accreditation program;
- Independent annual analysis of your business’ practices against criteria (checklist) that promotes best practice;
- De-risk your business through identification of process gaps;
- Gain insights for improving productivity and profitability through good management of your staff, facilities and customer interactions;
- Gain competitive advantages through selected marketing campaigns and recognition by the industry as a reliable, and professional operation.
How the program works
The SAP has the following characteristics:
- A single-level program, based on self-assessment and supplemented by an onsite assessment from an independent assessor within a three-year period;
- Subject to an annual renewal;
- Self-funded by the caravan industry;
- Managed by the industry at national level (or under sub-licence through a relevant state caravanning association);
- At an absolute minimum, each member of the program incorporates and adheres to the national standards established by Caravan Industry Association of Australia, which issues the Accreditation Key logo;
- Consistent with the principle of continuous improvement, the national program will be reviewed regularly.
Requirements
The SAP requires businesses to:
1. Register
Register your interest in the program and the accreditation team will contact you to discuss your accreditation journey.
Register Your Interest
2. Apply
Ready to commit? Use the button below to formally apply and begin your accreditation journey.
Apply Now
3. Assessment
Do a self-declaration, which is supplemented by an onsite assessment by an independent assessor within each three-year period.
4. Ongoing Development
Commit to participate in any agreed future personal development course as requested (on an annual basis and before renewal).
5. Payment
Pay an annual accreditation fee.
Note: Once Caravan Industry Association of Australia receives an application for the Supplier Accreditation Program (SAP) and a payment is made, the business will be provided with access to the SAP Hub. The hub provides further resources, including business templates and a workbook to assist with the accreditation process.
Getting Started
To help you with your application, download the Accreditation Criteria and Accreditation Workbook below.
Supplier Accreditation Program Workbook (Printable)PDF↓ Download Supplier Accreditation Program Workbook (Fillable)PDF↓ Download You will need to provide documentation as evidence that you comply with the accreditation criteria. Should you require assistance, Caravan Industry Association of Australia may be able to assist with business templates.
Getting Organised
Taking an organised approach to accreditation will be very helpful.
You will be required to complete an initial on-site audit. For this, you will need to provide documented evidence demonstrating that your business complies with the Industry Supplier Accreditation criteria. Caravan Industry Association of Australia offers self-help templates for many of the required processes. The Industry Supplier Accreditation Workbook will assist you in gathering the required evidence and understanding why implementing the elements of accreditation into your business makes good sense.
We recommend establishing a file to hold all the required documentation. This file will serve as the framework for your application and may be requested by the assessor visiting your business.
The accreditation process also presents an opportunity to lift your business’ performance. Your staff may have good suggestions on how best to implement the program’s requirements, so give them a chance to have a say and gain ownership of the process.
Conduct a gap analysis to determine where you comply with the requirements and where further effort is needed to reach compliance standards. Involve your staff in assessing current standards against the requirements. Depending on the size of your business, consider establishing a project team tasked with meeting regularly to review progress and keep everyone informed.
Useful resources and templates are included in the Supplier HUB to help you prepare. If you have any specific questions or need assistance completing the application, don’t hesitate to reach out to our team.
Code of Conduct
Successful applicants who have been granted accreditation status are obliged to commit to the SAP Code of Conduct, which states:
- Our organisation will endeavour to follow best business practices by ensuring continuous review and improvement of all operational documentation.
- We acknowledge our responsibility to meet the reasonable expectations of all customers and suppliers to the best of our ability.
- All our customers will be treated equally, and all reasonable concerns and queries shall be fairly and amicably dealt with as soon as possible.
- Customers will be informed of the terms and conditions of any transaction including terms of payment and cooling off period.
- We will commit to presenting our facilities, products and/or services in the best possible way taking reasonable measures to ensure a quality customer interaction.
- Our business recognises the responsibility to reflect a true representation of all advertising, promotional activities and product.
Accreditation Costs
As a self-funded industry program, the Supplier Accreditation Program (SAP) costs have been calculated to maintain accessibility, while ensuring the program’s viability. The costs are made up of an application fee and an ongoing annual fee as follows:
Application Fee
- $2,400 + GST; OR
- $1,600 + GST if a full State Association Member OR a Contributor to the National Marketing & Advocacy Fund;
- $800 + GST if a full State Association Member AND a Contributor to the National Marketing & Advocacy Fund.
Annual Fee
- $2,400 + GST; OR
- $1,600 + GST if a full State Association Member OR a Contributor to the National Marketing & Advocacy Fund;
- $800 + GST if a full State Association Member AND a Contributor to the National Marketing & Advocacy Fund.
Further Details
For more on the program objectives, assessment of applications, ongoing development, promotion, licensing and use of the logo, program management, ongoing assessments, loss of accreditation and appeals, see the full program details.
Further Details
Need assistance? Contact our Accreditation Programs Manager, Mark Shipton | [email protected]
