Do you want help improving your employees performance and developing your business?

< Date: 10 June 2013

The Tourism, Travel and Hospitality Industry are collaborating on a new initiative designed to improve the capacity and capability of the workforce – the Workforce Futures program.

This program is fully funded by the Australian Government, and will be rolled out across Australia. It is designed to address key workforce development priorities for tourism, travel and hospitality businesses.

Through a national network of over 100 industry Skills Advisors, including 6 CRVA Skills Advisors with specific caravan park experience, 2500 tourism and hospitality businesses will undertake a comprehensive business analysis leading to a Workforce Development Plan.

What is involved?

The process has three key elements that lead to businesses making informed and responsive decisions about their workforce.

  1.  The initial Expression of Interest form provides the industry Skills Advisor with an informed starting point to engage with you. This also makes up the first part of a detailed Business Diagnostic process.
  2.  The comprehensive business diagnostic covers key areas of business operations and is undertaken consultatively by the business operator/owner and the Skills Advisor.
  3.  The key output of the diagnostic process is a Workforce Development Plan. The plan allows you to understand how the people in your business impact, influence, determine and drive your business. The plan identifies the key workforce issues for your business and a range of actions to assist your business to respond.

How can you participate?

Head to the Workforce Futures website:

In addition to information about the program you will find an initial Expression of Interest form to register your interest in participating complete and lodge this form. Ensure you select Caravan, RV & Accommodation Industry of Australia as your preferred network partner.
The team at Workforce Futures will contact you to advise if you have been successful with your application.

Do you want to upskill your staff?

There is currently funding available, through the National Workforce Development Fund (NWDF), for staff to undertake a full qualification, or if they already have a certificate III or above, a skills set.

Under the NWDF, businesses are able to apply for Government funding to support the training of their workers in areas of identified need.
This program aims to help businesses lift their workforce capacity, provide Australian workers with the opportunity to increase their skills through formal training and assist areas of the economy where skilled workers are needed the most.

Under this project organisations can apply for funding to support training to of existing and new workers in areas which they have identified as current and future workforce needs.

In addition to full qualifications such as the Holiday Parks & Resorts qualification, employees can undertake a skills set.

Relevant skills sets which are currently funded under this program include:

  • Business Management
  • Customer Service
  • Customer Service Management
  • Event Development
  • Mentoring & Supervision
  • Product Development for International Markets
  • Visitor Information Services


Through the Workforce Futures Skills Advisor Network, a skilled and qualified advisor will work with your business to identify and respond to your specific workforce needs. The Skills Advisor Network service includes 17.5 hours of support and mentoring across a 6 month period and it’s FREE.

The Workforce Futures Skills Advisor Network service is fully funded by the Federal Government.

Any tourism and hospitality business can apply to participate in Workforce Futures.

Eligibility criteria include:

Business has a current Australian Business Number (ABN)
Business has a written Business Plan
Business has been trading for at least 12 months
At least 25% of business activity is directly related to tourism and/or hospitality
Willingness and capacity to actively participate in the Program (17.5 hours across a 6 month block)

Before applying for funding through the NWDF consider:

  • What is the identified business need?
  • How will the proposed training response address the identified need?
  • How will the enterprise measure the effectiveness/ impact in your business?
  • Will your employee meet the criteria for the program?
  • not have previously completed the qualification they are applying for under the NWDF
  • be an Australian citizen, a permanent resident of Australia or a humanitarian refugee
  • be 17 years of age or over
  • satisfy course pre-requisites (such as adequate literacy and numeracy) to effectively undertake the training
  • meet any licensing requirements for relevant qualifications
  • Participation in the Workforce Futures program through a Skills Advisor will assist in identifying these needs and applying for funding, however it is not a pre-requisite.

I own a park but am not sure what training courses are available for me and my staff.

There is a specific industry qualification for people working within the caravan holiday park industry. This qualification is available as a Certificate III, Certificate IV or Diploma and suits staff working in all aspects of the industry, from grounds keepers to reception staff to park managers.

This is the Holiday Parks & Resorts qualification – additional information is available on:

Search under ‘Nationally recognised training’ for ‘Holiday Parks’ for full details of this qualification and organisations that can deliver the course.

NOTE: Participation in the Workforce Futures program may require you to provide information about your business of a general financial and personnel nature. All information collected is only for use in the Business Report/Workforce Development Plan and is held in the strictest of confidence.

Are you interested in participating? Register your interest by completing the 5-10 minute online Expression of Interest here.

Once your application has been received, you will be emailed further information regarding next steps.

For Further Information Contact:
Michelle Weston
CRVA General Manager – Finance & Administration
P: 07 3262 6566

Join the Workforce Futures community:
Twitter: @WorkforceFuture