Service and Repairs

Why become accredited?

• Independent Analysis & Risk Mitigation: Receive an objective evaluation of your business practices through the identification of process gaps to ensure legislative requirements are met.
• Access Industry-Leading Tools & Support: Gain the resources and assistance needed to implement top-tier business practices and customer support.
• Productivity & Profitability Insights: Gain valuable insights for improving productivity and profitability through access to Caravan Industry Association of Australia's data and insights via Caravanstats.
• Unlimited Access to Compliance Experts: Benefit from the expertise of our industry-leading team of caravan compliance engineers to help ensure the quick resolution of any compliance concerns, including caravan modifications, mass and design issues or gas and electrical standards.
• Free Legal Advice: 30-minute consultation every financial year with our partners Kyard Business Law and HR Legal.
• Enhanced Credibility: Improve customer credibility and trust through participation in a nationally recognised accreditation program.
• Competitive Advantage: Gain a competitive edge through participation in industry marketing campaigns and recognition by the industry as a reliable and professional operation.

By becoming accredited, you demonstrate your commitment to excellence and gain access to a wealth of resources and support that can help your business thrive in the competitive caravanning and camping industry.

Benefits of Engaging an Accredited Service and Repairer

The Service and Repairer:

• Is committed to providing good business practices
• Adheres to stringent regulatory compliance
• Abides by a code of conduct for customer liaising, service and repairs
• Has policies and procedures in place ensuring professional and ethical conduct
• Employs staff who are registered/licensed appropriately to comply with state regulators

Accreditation Process

Steps for service and repair businesses to become SRAP accredited:

Note: Once Caravan Industry Association of Australia receives an application for the Service & Repairs Accreditation Program (SRAP) and a payment is made, the business will be provided with access to the SRAP Hub.  The hub provides further resources, including business templates and a workbook to assist with the accreditation process.

Eligibility

To be eligible to apply for the SRAP, the service and repair operator must be able to confirm adherence to the following:

• Operate out of a fixed business address;
• Majority of employed technicians must be full-time employees;
• Lead technician(s) must have, at a minimum, a mechanical qualification or a Certificate III in Recreational Vehicle Service and Repair qualification;
• Have a commitment to sign and execute a licence agreement;
• Pay all relevant fees as set out within the accreditation program.

Code of Conduct

Successful applicants granted accreditation are required to commit to the SRAP Code of Conduct, which states:

• Our organisation will endeavour to follow best business practices by ensuring continuous review and improvement of all operational documentation.
• We acknowledge our responsibility to meet the reasonable expectations of all customers and suppliers to the best of our ability.
• All our customers will be treated equally, and all reasonable concerns and queries shall be fairly and in a timely manner.
• Customers will be informed of the terms and conditions of any service or repair work conducted.
• We will commit to presenting our facilities, products and/or services in the best possible way taking reasonable measures to ensure a quality customer interaction.
• Our business recognises the responsibility to reflect a true representation of all advertising, promotional activities and product.

Getting Started on Your Application

To help you with your application, download the Accreditation Criteria and Accreditation Workbook below.

You will need to provide documentation as evidence that you comply with the accreditation criteria. Should you require assistance, Caravan Industry Association of Australia may be able to assist with business templates.

Accreditation Costs

As a self-funded industry program, Service & Repairs Accreditation Program (SRAP) costs have been calculated to maintain accessibility, while ensuring the program's viability.  The costs are made up of an application fee and an ongoing annual fee as follows:

Application Fee

• $2,400 + GST; OR
• $1,600 + GST if a full state association member OR a contributor to the National Advocacy & Marketing Fund;
• $800 + GST if a full state association member AND a contributor to the National Advocacy & Marketing Fund.

Annual Fee

• $2,400 + GST; OR
• $1,600 + GST if a full state association member OR a contributor to the National Advocacy & Marketing Fund;
• $800 + GST if a full state association member AND a contributor to the National Advocacy & Marketing Fund.

Notes

1. For the purposes of application and annual fees, businesses currently subject to any state association probationary period will not be eligible for the state association pricing discount under SRAP.
2. Being accredited under SRAP does not automatically entitle access to member discounts on space charges at consumer shows, nor does it guarantee show space or preferential treatment when it comes to the allocation of show space.

To learn more about contributing to the National Advocacy & Marketing Fund, click here.

Further Details

For more on the program objectives, assessment of applications, ongoing development, promotion, licensing and use of the logo, program management, ongoing assessments, loss of accreditation and appeals, see the full program details.

View Further Details