At a stakeholder engagement forum Caravan Industry Association of Australia was able to hear, discuss our industry’s concerns and provide feedback on the Federal Government’s proposals to amend consumer guarantee framework through the Australian Consumer Law Final Review.
The review was conducted after consumer affairs ministers agreed in June 2015 that Consumer Affairs Australia and New Zealand (CAANZ) should look at whether the Australian Consumer Law “was sufficiently ﬂexible to address new and emerging issues.” 1
Through making written submissions the Caravan Industry Association of Australia have participated in all stages of the review so far and have been able to have our say on whether the law was working effectively and what could be improved.
Five speciﬁc proposals were discussed at the stakeholder forum which included what should happen where a good fails to meet consumer guarantees; whether several non major failures should be treated in the same way as if they were a major failure; the role disclosure should play in the purchase of extended warranties; the role that consumer guarantees should play in offline and online auctions and the level of consumer thresholds.
The Caravan Industry found the forum to be a valuable way to better understand the options the government is likely to pursue.
We have been invited to reﬂect further on what was discussed and make a ﬁnal submission, along with other stakeholders, which will be the basis for the Commonwealth and state consumer ministers, to discuss and ﬁnalise any legislative proposals, when they meet in August this year.