Once accreditation status has been granted, each accredited caravan holiday park is obligated to commit to the program’s Code of Conduct, which states:

• Our organisation will endeavour to follow best business practices by ensuring continuous review and improvement of all operational documentation.
• We acknowledge our responsibility to meet the reasonable expectations of all customers and suppliers to the best of our ability.
• All our customers will be treated equally and all reasonable concerns and queries shall be fairly and amicably dealt with as soon as practicable.
• We are committed to exercising all reasonable care when addressing customer’s safety and comfort.
• Customers will be informed of the terms and conditions of any transaction including terms of payment and cancellation. Our business will adhere to these conditions.
• A reasonable commitment by us will be made to present our facilities, products and/or services in the best possible way and take reasonable measures to ensure that all facilities, equipment and products are in good working order.
• Reflecting a true representation of all advertising, promotional activities and products are recognised as the responsibility of our business.

Failure to meet the professional standards and ethical behaviours outlined in the Code of Conduct may result in expulsion from the program.