Retail Dealership Accreditation Program Eligibility & Requirements

The Retail Dealership Accreditation Program (RDAP) fits with Caravan Industry Association of Australia’s goal of developing better business practices and professionalism within the caravanning and camping industry – de-risking industry businesses and ultimately leading to greater confidence and better outcomes for consumers.

Eligibility

To be eligible to apply for RDAP, Retail Dealerships must be able to confirm adherence to the following:

  • Have been operating for over twelve (12) months under their existing ownership (and directorship if applicable) structure;
  • Operate out of a fixed business address.
  • Employ Full-time onsite sales staff.
  • Have caravan (including camper trailers, tent trailers, pop-tops, fifth wheelers and similar) and motorhome sales comprising a significant component of business being conducted within the dealership.
  • The stock holding owned and/or under floor plan (or some other financial arrangement) must exceed the stock held on consignment for sale on behalf of consumers.
  • Have a commitment to sign and execute a licence agreement.
  • Ability to pay all relevant RDAP fees.

Criteria

The RDAP accreditation criteria outline all the necessary policies and procedures that must be in place to demonstrate that a dealership is an industry-leading organisation and suitable for acceptance into the program.

Evidence of these policies and procedures must be provided to the independent assessor during the on-site audit.

Download Criteria

Code of Conduct

Successful applicants who have been granted accreditation status are obliged to commit to the RDAP Code of Conduct, which states:

  • Our organisation (dealership) will endeavour to follow best business practices by ensuring continuous review and improvement of all operational documentation.
  • We acknowledge our responsibility to meet the reasonable expectations of all customers and suppliers to the best of our ability.
  • All our customers will be treated equally, and all reasonable concerns and queries shall be fairly and amicably dealt with as soon as possible.
  • Customers will be informed of the terms and conditions of any transaction including terms of payment and cooling off period.
  • We will commit to presenting our facilities, products and/or services in the best possible way taking reasonable measures to ensure a quality customer interaction.
  • Our business recognises the responsibility to reflect a true representation of all advertising, promotional activities and product.