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Correcting Information on the Register of Approved Vehicles | RVSA Ready

Correcting Information on the Register of Approved Vehicles

Requesting a RAV correction through ROVER

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Subsection 11(1) of the Road Vehicle Standards Rules 2019 states that the Department may amend Register of Approved Vehicles entries, including removing a road vehicle from the RAV, to correct errors. These requests are made through the ROVER system. The Department will make corrections where an error is identified, and approval holders or their representatives can no longer directly amend RAV fields.

Requesting a RAV correction

Anyone with a ROVER account can submit a request to correct a RAV entry. The request must include:

  • vehicle identification number, RAV entry pathway and approval number
  • correct data for all RAV fields
  • supporting evidence demonstrating that an error exists, for example design drawings, compliance plate images, an invoice or sales documents.

Assessors will only consider information in the relevant data field, not in the free text field.

For multiple RAV corrections, you can provide relevant details by either completing a form or uploading a CSV file in ROVER using the ROVER template for bulk RAV corrections. For more details on how to submit a RAV correction request, read the ROVER guide to correcting information on the RAV.

The status of your request can be tracked in the table on the RAV correction page in ROVER. Requests will progress through the following statuses:

  • Received, received by the Department and undergoing validation check
  • Invalid, validation process failed and will not progress further
  • Under assessment, validation check passed and is being reviewed
  • Decision made, assessment completed and a decision notice is sent by email by the Department.

Data validation check

A RAV correction request must pass the same data validation checks as a RAV entry submission before the Department can assess it. If validation fails, an email explaining the error and the next steps will be sent to you. You can check the RAV corrections page for all the errors.

For vehicle type approval entries, ROVER checks the information as you enter it. Any errors must be corrected before the request can be submitted. ROVER will also perform an additional validation check after submission. For concessional and bulk CSV submissions, validation is completed after the request has been submitted.

Assessment and timeframes

The Department aims to assess RAV correction requests within 10 business days and will notify applicants of the outcome through ROVER.

Only information entered into the relevant RAV data fields will be assessed. Free text comments are not considered, so all corrections must be entered in the designated fields and supported by appropriate evidence.

If the correction is approved

When the Department is satisfied that an error exists:

  1. a decision notice is issued through ROVER
  2. the RAV entry is updated by the Department
  3. the corrected information is published on the RAV public search within four hours.

The original RAV entry date will remain unchanged.

When a request may be refused

A correction request may be refused if the Department determines that no error exists. Common examples include:

  1. changes requested to match a customer’s purchase specification rather than correcting an actual RAV error
  2. modifications made to a vehicle after it has already been provided to the market.

For further information, refer to the Department’s guidance note on correcting information on the Register of Approved Vehicles. For questions or assistance, see the Department’s contact us page.