It was a “proper stress test,” but that’s what Gawler Caravan Centre Managing Director Michael Phillips wanted. The South Australian business is the first operator to be accredited under Caravan Industry Association of Australia’s new Service & Repairs Accreditation Program (SRAP). For Michael, becoming accredited was never a tick-box exercise. “That audit was thorough,” he […]
What started as a three-month job over the Christmas period has evolved into an award-winning career move for Alannah Hein. In this interview, the inaugural recipient of the thl – Rising Star Award shares how a childhood spent growing up around caravan parks, an unplanned career pivot and a willingness to back herself led her […]
Caravan holiday parks are operating in an increasingly regulated market. Insurance is harder to secure, compliance expectations keep climbing and when something goes wrong, operators are expected to prove they were ready. Help is here. Developed in partnership with Ryan Kellen from Simplifyrisk, Caravan Industry Association of Australia’s Risk Management & Business Operations Plan and […]
With travel budgets tight, winning guest trust matters more than ever. Caravan Industry Association of Australia’s latest research shows a proven way to do this – accreditation. The 2026 Caravan Park Guest Review Report paints a picture of an industry that continues to earn its guests’ confidence. The sector recorded a National Global Review Index™ […]
Key Points Downtime costs more than power. Outages during peak season hit guest experiences hard. Hidden infrastructure, hidden costs. Decades-old wiring can mean the full price isn’t known until you’re mid-upgrade. Know before you go. An electrician-led audit is the best first step. Outdated or undersized power infrastructure could be costing your caravan holiday park […]
Article by DLL Australia’s RV industry operates within a distinctive commercial environment. Seasonal demand cycles, high‑value inventory and evolving consumer expectations place constant pressure on dealers to balance stock availability with cash flow. At the same time, manufacturers rely on strong, well‑capitalised dealer networks to maintain production momentum, protect market share and bring new models […]
Becoming the first RVMAP-accredited rental operator isn’t just a headline for Cruisin’ Motorhomes. It’s not the end goal either. It’s a clear statement of intent from a company willing to invest in quality, safety and long-term improvement. “We don’t view RVMAP as simply another accreditation or logo,” said Melanie Lucas from Cruisin’ Motorhomes. “It provides […]
By Retain Media Twenty years ago, the average vehicle buyer visited five dealers on the path to purchase. Today, the median buying journey spans six months – double what it was in 2017. Nowadays, buyers are time-poor and no longer physically go from dealer to dealer to do their research. Just as when they book […]
It would be naive to pretend the past few months have been easy for our industry. Several dealerships and manufacturers have closed their doors. For the people affected – customers, employees and suppliers among them – that pain is real. As the peak national body, we think it’s important to speak plainly about what is […]
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