Code of Conduct 

Successful applicants granted accreditation are required to commit to the SRAP Code of Conduct, which states:

• Our organisation (service and repair operator) will endeavour to follow best business practices by ensuring continuous review and improvement of all operational documentation. 
• We acknowledge our responsibility to meet the reasonable expectations of all customers and suppliers to the best of our ability. 
• All our customers will be treated equally, and all reasonable concerns and queries shall be fairly and amicably dealt with as soon as possible. 
• Customers will be informed of the terms and conditions of any service or repair work conducted. 
• We will commit to presenting our facilities, products and/or services in the best possible way taking reasonable measures to ensure a quality customer interaction. 
• Our business recognises the responsibility to reflect a true representation of all advertising, promotional activities and product.